Customer Experience Manager

The Original British Motorcycling Company.

At Triumph, we are driven to make the best motorcycles in the world. Building iconic motorcycles that celebrate our past whilst embracing the future - through bold design, original styling, purposeful engineering and a genuine passion for the ride.

As a Customer Experience Manager at Triumph Motorcycles Ltd you will manage the strategic development and implementation of the customer experience within key global markets, thereby ensuring that both Triumph and its customers maximize the  experiential value throughout the ownership lifecycle. In addition to supporting the achievement of the Company’s goals in terms of profit targets, and customer retention.

You will have sound working knowledge and hands on experience in programme development as well as being familiar and comfortable working within Project Frameworks. You’ll have a clear understanding of the customer lifecycle in the context of motorcycling or automotive and  always be striving for best practice and continuous improvement with a proactive approach to problem solving.

You will need to have relevant global experience and an understanding of working with different cultures and legislative requirements as well as a collaborative leadership style that inspires and guides people around a shared vision through the Triumph brand. You must be confident in developing productive working relationships to engage and influence a range of key stakeholders including colleagues, customers, suppliers, partners and others, using well developed oral/written communication and presentation skills.

Full details of the job description and person specification can be found in the downloadable job files.

A variety of competitive benefits, including an enhanced holiday scheme, favourable pension and life assurance scheme and student loan repayment scheme. Motorcycle, clothing and accessories are available to purchase at a heavily discounted rate. An iconic place to work; join us for the ride!

Closing Date

07-04-2019

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