Field Aftersales Manager (MC561)

The Original British Motorcycling Company.

At Triumph, we are driven to make the best motorcycles in the world. Building iconic motorcycles that celebrate our past whilst embracing the future - through bold design, original styling, purposeful engineering and a genuine passion for the ride.

We are seeking a Field Aftersales Manager to work as part of the TGB Commercial Aftersales Team and to be primarily responsible for developing the national UK dealer network aftersales capability. To include; delivering growth in genuine parts and lubricants sales, service retention and competitive parts buying loyalty, as well as driving the adoption and performance of the wider Total Care service programmes including Triumph Service Plans, Factory Extended warranty, Online Service Booking and Service Value Chain.

Additional responsibilities include driving the dealer staff participation in commercial and technical aftersales training, managing the UK Technician apprenticeship programme via our dedicated partner and providing Technical liaison and support between the Technical Aftersales department dealers as required. 

The ideal candidate will be self-motivated, driven and be comfortable working with minimum supervision while completing work to an extremely high standard. 

Ideally, you will have the following experience;

• Previous Motorcycle or automotive aftersales experience ideally within a field-based role
• Knowledge of dealer aftersales commercial operations and best practice
• Strong verbal and written communication skills
• Ability to work with data, analyse and summarise
• Skills in man management and managing a team or dealer network
• A strategic thinker with proven problem-solving skills
• Enthusiastic leader with a passion for motorcycling
• Confident in working with data with strong analytical skills
• Personal organisation and time management.
• Team player

Full details of the job description and person specification can be found in the downloadable job files.

A variety of competitive benefits, including an enhanced holiday scheme, employee benefits platform and a favourable life assurance scheme. Motorcycle, clothing and accessories are available to purchase at a heavily discounted rate. An iconic place to work; join us for the ride!

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

Closing Date

13-06-2025

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